Ask any CFO or ops manager what they should do about rising transport costs and they’ll rattle off the list: fuel levy, minimum order values, delivery fees, cut frequency on low-volume accounts, review the routes nobody’s touched in years. They know. They’ve known for a while. So why hasn’t it happened? Why Can’t Operators Just […]
You know costs are rising. So why can’t you act? Read More »
Every distributor has that customer they’re quietly proud of. Big order volumes, long relationship, never misses a payment. On paper, it’s the account you’d clone if you could. But here’s the question almost nobody’s actually answered: what does it cost to service them? It’s a customer profitability question, not just a service question, and treating
Some of your customers are losing you money Read More »
We ask every distributor and operator we sit down with the same question: what’s your cost-to-serve at a customer level? Almost every time, the answer is the same. None. That’s true whether we’re talking to a wholesaler running three trucks or an operator running thirty. Not “we’re working on it.” None. And we’re not talking
What does it actually cost you to deliver each order? Read More »
