The last mile—or the final delivery step to the customer—is swiftly rising to prominence due to the increasing importance of online buying.
Whether it’s alternative pickup locations like locker boxes and parcel shops, real-time tracking from the warehouse to the door, or the pinnacle of delivery excellence, customers expect utmost convenience on their terms.
Given that next-day or two-day delivery is now the norm in many industrialised nations, it won’t be long until same-day delivery becomes the industry standard.
Therefore, if you don’t already provide same-day delivery, you should put it on your to-do list because it’s swiftly (pun intended) evolving into more than just a pleasure to have but a must.
Given its many benefits, same-day delivery is clearly valued by customers. Below are some of them.
Same-Day Delivery Lowers the Rate of Cart Abandonment
This is a major victory for your company. According to studies, providing same-day delivery can boost your conversion rates by up to 33 per cent. Customers’ ability to order precisely when they will need the things they’ve purchased undoubtedly contributed to this.
This allows them to avoid the possibility that they will shop at another store and end up purchasing the identical item, missing it entirely, or acquiring the item at the exact time they need it.
It Confirms Consumer Purchase Decisions
Customers may have spent hours browsing websites before making a purchase; thus, being able to check the status of their transaction may be helpful to them. Consumers can adjust their plans if necessary by knowing when their order is about to be delivered, thanks to same-day delivery.
Customers Shop with Less Anxiety
Different factors motivate people to shop online as opposed to physically visiting a store. The basic line is that customers cannot cancel or amend their online purchases after they have already been made.
Some may find this to be a substantial source of concern, especially if they wait until the day before a holiday to make their purchase.
Many shoppers would rather make their purchases at a store where they can touch and feel the items, get rapid advice on the item, and make their final selection. If a consumer can’t visit a store, they would much rather get their order the next day.
It Improves Client Satisfaction
Offer same-day delivery if you want your client’s happiness to rise. When an order is delivered the next day, customers are more likely to be pleased with their whole purchasing experience.
Customers are also more likely to submit favourable feedback and a high rating when they receive their orders the same day.
It Is Your Next Opportunity
Offering same-day delivery might provide you with a big competitive advantage over your rivals in the booming eCommerce market.
It not only gives you a terrific selling point but also enables you to set your company apart from the competitors. It can be a great method to make a wonderful first impression on potential consumers or to entice a repeat customer to shop at your establishment.
Even though same-day delivery might be a fantastic addition to your e-commerce business, most business owners don’t know how to add it to their operations. As a result, companies lose out on a large source of income and are unable to differentiate themselves from their competitors.
Let SolBox help with your same-day delivery through our route optimisation software in Australia! We also offer digital delivery and driver safety check solutions. Work with us to grow and scale your logistics business easily and effectively.